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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
MLP0830
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Cartridge Problem

HP Recommended
HP Envy Photo 7855

I have a "cartridge problem" error screen for my HP 64 black ink cartridge, and have removed and replaced the cartridge multiple times.  I also cleaned the surface by soaking it in warm water and also with alcohol.  I ensured that the software is up to date and reset the printer. None of that has resolved the problem.

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Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @MLP0830,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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