Cartridge and payment

[Tabbu93]

I have registered  over 2 years now. I have been making payments as set. Till date I have not received a single cartridge. I don't print much but recently received an email.that i need to chamge my plan

 I have so many rollovers and why would I want to change. Please justify and clarify how and when can I get any cartridge. Will it be just around the time my printer starts giving low ink indications..or after I am totally exhausted.

What about the payments I made for the years and if I change the plan I may lose my rollover...it's confusing.. 

I never have received any ink and you arr changing the plan for me to.lose ..should I cancel?

[Dragon-Fur]

@Tabbu93 

Welcome to the HP English Community --

Whether you cancel is up to you --

Please at least read the information in section Instant Ink - Cancellation

Details...

Review for those reading

-- How Ink replenishment is supposed to work --

• Ink is included with your active Print-by-Page subscription at no extra cost
• Ink is not sent on a schedule
• Ink is provided at no extra charge to the monthly subscription.
• Ink is sent after the printer notifies the service that supplies are depleted and it is time for a shipment.

If you are out of ink and have not received a shipment, contact Instant Ink Support.

Start here --

 HP Instant Ink Support - Website 

 Where is my ink or toner?

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HP Instant Ink - What and How

Instant Ink is a Print-by-Page subscription.

You are paying to print a set number of pages each month.

Each plan, small or large, comes with as much ink as needed no additional cost.

True -- The subscription is billed each month -- Instant Ink is not a "pay if you use" service.

Review >>>  How Instant Ink works

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Important

If you wish to skip the how-to, details, important service contract, plus information and requirements for cancellation, scroll down to "Your faster option".

and / or

If you don't find the help you need in the explanations, documents, or the  HP Instant Ink Support - Website,  scroll down to "Your faster option".

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Review

What is "Free Ink"?

There is no extra cost for ink.

Ink is provided as part of your subscription - use a drop or use a cup full, ink is included at no extra cost.

Important

After the initial Ink Kit is mailed out, ink is sent (only) when the printer notifies the service that ink is depleted and a shipment is needed.

• All ink activated by the plan and all ink sent to you works as along as the trail / subscription service is active.

and

• Subscription / Instant Ink remains the property of HP and should be returned to HP at close (termination) of the service contract.

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Who Benefits?

Instant Ink is an excellent service for those who print regularly, print high-density documents or artwork, or perhaps print lots of homework.  For example, those who benefit the most include Teachers, musicians, writers who like hard copy, large families, small business offices, community centers, churches, and others who love -- or need -- to print on paper.

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Instant Ink - Cancellation

It is important that you understand the Instant Ink cancellation / termination process and your responsibilities.

 >>> Open and read >>>  Cancel your account

Review >>> HP Instant Ink - Cancel Your HP Instant Ink Service

Section Cancel your account

Video – Cancel HP Instant Ink

 How to unsubscribe or cancel HP Instant Ink subscription

What if?

  HP Instant Ink - Stopping a cancellation

Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink - Recycle HP Instant Ink Cartridges

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Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

Review >>>  How Instant Ink works

 -- No Joy? 

Review >>  HP Instant Ink Support Website 

Instant Ink Website –  HP Instant Ink - Website > Support, Enroll, FAQ  --

Click the Flag to change to your region

Remember to check at the bottom of the page(s) you visit for "Flag" (Country / Region) and other important information that designates the page as an HP website.

Comments, questions, objections, or need information not found online?

Your faster option

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

• Where available as an option, the phone number will display when the office is open for business.
• Check to see when to call.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

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[MktgMan]

Hello Tabbu93.

The maximum amount of roll-over pages you can have is equal to your monthly plan. If you have a 100 page per month plan, the max rollover you can have is also 100. If you have many rollover pages, I'd suggest moving down to a lower plan, which is also less expensive. Perhaps that is what HP was suggesting to you. 

With regard to your cartridges, they send them to me when my ink levels are near empty. I'd first go to your account and make sure your shipping address is correct so they will make it to you. Once, they did ship after I was empty, but I've had this plan for a long time and it only happened once. 

Hope this information was able to help you.