Cartridge (black) is not communicating correctly with the printer. I have installed a new cartridge

[betenat]

Cartridge (black) is not communicating correctly with the printer.  I have installed a new cartridge, same error.  I have reset the printer as recommended in other post; I have uninstalled and reinstalled the printer and software; I have checked all software for updates.  Nothing has worked.  I am using HP Instant Ink 64/303 cartridges.  Any other suggestions before I junk it and buy a different brand?

[Garp_senchau]

@betenat, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like you've already tried several troubleshooting steps without success. Before you give up on your HP ENVY Photo 7855 printer, here are a few more suggestions that could help resolve the issue:

1. Check the Cartridge Contacts

Sometimes, the issue is as simple as dirty or misaligned contacts between the cartridge and the printer. Carefully remove the black ink cartridge and inspect the metal contacts on the cartridge and inside the printer.

Clean the contacts: Use a lint-free cloth or cotton swab with a little bit of water to gently clean the metal contacts on both the cartridge and the printer. Be sure to dry everything thoroughly before reinstalling the cartridge.

2. Reset Printer Settings to Default

On the printer's control panel, go to Setup > Printer Maintenance > Restore Network Defaults. If this doesn’t work, try navigating through the menu to find a “Factory Reset” or “Reset All Settings” option.

Note: This will reset any customized settings, so you may need to reconfigure some preferences like Wi-Fi.

3. Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

4. Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Also, refer to this guide for further troubleshooting steps:

HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support

HP ENVY Photo 7100, 7800 printers - Color or black ink not printing, other print quality issues | HP...

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,