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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
ScubaDudes
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Cartridge cannot be used until enrolled in HP Instant Ink

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Envy 5020

Hi, I enrolled a new printer in december for instant ink, but didnt fully use the supplied stock cartridges until march. I have now installed the instant ink carts but the printer says not enrolled. Even though it is.

 

Tried the automated support route which all suggestions didn't fix it.

 

Can anyone suggest anything else?. 

 

Thanks 

 

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16 REPLIES 16
tommylee88
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I had a similar problem and took both ink cartridges, the older color and the new black cartridge and reinserted them and the problem resolved.  Not sure if maybe I didn't put the new black cartridge in correctly the first time.  But that's what I did and the problem resolved.

ScubaDudes
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Thanks for the reply Tommy, I've removed and refitted the cartridges and still the same unfortunately. 

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tommylee88
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So sorry, good luck...very frustrating support system.

ScubaDudes
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@tej1602  can you direct message me for more details, as you have from people that posted after me?.

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ScubaDudes
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I managed to get get through on live chat and after running through some procedures they're sending me some replacement carts. 

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ScubaDudes
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New ink arrived today and just same as other new set, printer not enrolled. 

 

Tried and followed instructions from

virtual assistant

Live chat 

 

Here, buy yet to receive a response.

 

ScubaDudes
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Help 🤣

ScubaDudes
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Screenshot here of the embedded web server, everything enabled/connected other that HP Instant Ink, which is disabled.

 

Inked2020-04-01 21_22_56-HP ENVY 5000 All-in-One Printer series_LI.jpg

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TEJ1602
HP Support Agent
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@ScubaDudes, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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