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‎05-11-2019 09:29 AM - last edited on ‎07-02-2019 03:35 AM by Retired

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Operating System: Unknown

My HP Support Assistant notified me that my software should be upgraded.  I followed directions and after 1 hr. it would not install.  I tried 3 times with same result.  My printer is working fine.  Since my last upgrade my  computer was upgraded to Win10Pro and additional memory was added and at the same time a new hard drive of 500G (Samsung) SSDS.  Should I just ignore it?  Clarence

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‎05-13-2019 01:27 PM

HP Recommended

@cmthomas 

If you are getting the error message "“Cartridge cannot be used until printer is enrolled in HP Instant Ink” and you followed instructions and they didn't work then you will need to contact HP Support for help.

However, if you tried to update SW and it's not updating then I wouldn't worry too much about that.  Maybe try it again in a month or so as long as you are not having printing issues.

If you do need to contact HP support here is the information.

Here is a link to WW support:

Choose your country and language and hit show options:  

https://support.hp.com/gb-en/contact-hp/product/HP-Instant-Ink-series/5264756/model/5401249

 

JillSa

I am an HP employee.
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‎05-11-2019 10:57 AM

HP Recommended

Hello, 

 

Please try the steps as mentioned in one of the Post ( HP forums thread ), below is the URL .

https://h30434.www3.hp.com/t5/Inkjet-Printing/Cartridge-cannot-be-used-until-printer-is-enrolled/td-...

 

If issue still persist, you may have to contact HP Instant Ink team for further assistance. Below is the URL

https://instantink.hpconnected.com/us/en/l/

Regards,
Jabzi

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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎05-13-2019 01:27 PM

HP Recommended

@cmthomas 

If you are getting the error message "“Cartridge cannot be used until printer is enrolled in HP Instant Ink” and you followed instructions and they didn't work then you will need to contact HP Support for help.

However, if you tried to update SW and it's not updating then I wouldn't worry too much about that.  Maybe try it again in a month or so as long as you are not having printing issues.

If you do need to contact HP support here is the information.

Here is a link to WW support:

Choose your country and language and hit show options:  

https://support.hp.com/gb-en/contact-hp/product/HP-Instant-Ink-series/5264756/model/5401249

 

JillSa

I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as Accepted Solution
Was this reply helpful? Yes No
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