05-11-2019 09:29 AM - last edited on 07-02-2019 03:35 AM by NitM
My HP Support Assistant notified me that my software should be upgraded. I followed directions and after 1 hr. it would not install. I tried 3 times with same result. My printer is working fine. Since my last upgrade my computer was upgraded to Win10Pro and additional memory was added and at the same time a new hard drive of 500G (Samsung) SSDS. Should I just ignore it? Clarence
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05-11-2019 10:57 AM
Please try the steps as mentioned in one of the Post ( HP forums thread ), below is the URL .
If issue still persist, you may have to contact HP Instant Ink team for further assistance. Below is the URL
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
05-13-2019 01:27 PM
If you are getting the error message "“Cartridge cannot be used until printer is enrolled in HP Instant Ink” and you followed instructions and they didn't work then you will need to contact HP Support for help.
However, if you tried to update SW and it's not updating then I wouldn't worry too much about that. Maybe try it again in a month or so as long as you are not having printing issues.
If you do need to contact HP support here is the information.
Here is a link to WW support:
Choose your country and language and hit show options:
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Please mark the post that solves your problem as Accepted Solution