Cartridge cannot be used

[Tracy131Mo]

How do I override this comment to print: Cartridge cannot be used until printer is enrolled in HP Instant Ink

[Max3Aj]

Hi @Tracy131Mo, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
 

Your HP ENVY 7640 printer is locked to HP Instant Ink, meaning it won't accept Instant Ink cartridges unless it’s enrolled in the program. If you are no longer subscribed or want to use standard cartridges. 
1. Check Enrollment Status

2. Unregister from HP Instant Ink

>If you no longer want to use Instant Ink, cancel the subscription from your HP Instant Ink account.

>Once canceled, the Instant Ink cartridges will be deactivated, and you must replace them with standard HP cartridges.

3. Install Standard HP Cartridges

4. Reset the Printer

If the error persists:

Turn off the printer and disconnect it from power for 2-3 minutes.

Reconnect and turn it back on.

If prompted, update the printer firmware.

You may refer to this document - Instant Ink account management | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support