Cartridge communication problem

[RS-printer]

Hi! Printer is showing error of cartridge not communicating correctly. Done the troubleshooting and answer is HP won’t send replacement cartridge until this is sorted. To be honest by weight clearly cartridge is empty rather than a problem. How can I sort this out? 

[RS-printer]

Ive followed virtual assistant troubleshooting and still not working. 

[Jay_G24 · Accepted solution]

Hi @RS-printer,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

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[DeskJetplus4100]

Hello

I have a problem with my printer, when I try to subscribe to the final step, you receive a GSS001 error message.

Deskjet plus4100 printer

Cordially.

[nygast]

HP1KR55B#BHC

[REVBLand]

Model HP4650

[DeskJetplus4100]

Hello

I have a problem with my printer, when I try to subscribe to the final step, I receive a GSS001 error message.

Deskjet plus4100 printer

Cordially.

 subscription to the anchor

[miniwrit]

9025e It says that the printers at communicating with the other cards I don’t know

[miniwrit]

Because it’s never working can I leave to give you my receipts from bank and then you compensate me

[fromundas]

Please help!! I have the HP Officejet Pro 9018 ... when first boots up throws the error "Cartridges cannot print until printer is enrolled in HP Instant Ink" This prevents the printer from connecting to the network and enrolling the service. There must be some way to bypass that initial error and get the printer on the network ... I've spent hours on the phone with tech support to no avail.