Cartridge error & cartridge warranty

[Mike____H]

Getting very frustrated and need help pls. Tried and tried to fix cartridge error message getting from new 304XL cartridge on my HP Envy 5030 printer and the first time I’ve replaced cartridge since buying the printer and getting this.

Tried all troubleshooting options except for trying a new cartridge. Given the situation as above, I resent having to buy a new expensive cartridge to try this! Bought the cartridge from the HP store on Amazon in Jan (only just opened it) So Amazon give me no return faulty item option and have to come to HP direct. How do I get HP to arrange this replacement as cannot create a case through virtual agent, no customer service rep to speak with?

If I have to, I am willing to buy a new cartridge to try it but I require assurance I won’t be out of pocket with two cartridges (don’t use printer that often) and no word from HP they’ll support a return.

Stuck on how to move this all forward…. Please can someone help? Thank you 

[Echo_Lake]

@Mike____H

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
I understand that you're getting an ink cartridge error. If you have already performed the steps from the document Ink cartridge errors: https://support.hp.com/in-en/document/c04100778 and the issue persists, it could be a hardware failure.  As we have limited support boundaries in the support community as of now.
 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.