• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

I have followed the troubleshooting advice in response to  the message of "there is a problem with one or more of your cartridges":

reinserting cartridges 3 times, cleaning contacts of cartridges and inside the printer, turning off and on.

It won't print.

Thanks for your help

Tom

3 REPLIES 3
HP Recommended

Hi @TomProbert,

 

Welcome to the HP Support Community. 

 

As you have already tried all the troubleshooting steps, this could be a hardware issue with the unit and may need repair/replacement. 

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
HP Recommended

Thanks Rainbow23!

I rang support and we determined the fault : the tricolour cartridge. I was sent a new one and it's fine now. Happy Christmas! 

HP Recommended

You are welcome, @TomProbert.

 

Do keep us posted if you need help in the future and we will always be there to help you.

 

Merry Christmas

Rainbow23 - HP Support.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.