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‎12-16-2022 09:54 AM - edited ‎12-16-2022 09:56 AM

HP Recommended

I have followed the troubleshooting advice in response to  the message of "there is a problem with one or more of your cartridges":

reinserting cartridges 3 times, cleaning contacts of cartridges and inside the printer, turning off and on.

It won't print.

Thanks for your help

Tom

3 REPLIES 3

‎12-21-2022 07:49 AM

HP Recommended

Hi @TomProbert,

 

Welcome to the HP Support Community. 

 

As you have already tried all the troubleshooting steps, this could be a hardware issue with the unit and may need repair/replacement. 

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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‎12-21-2022 12:55 PM

HP Recommended

Thanks Rainbow23!

I rang support and we determined the fault : the tricolour cartridge. I was sent a new one and it's fine now. Happy Christmas! 

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‎12-21-2022 01:01 PM

HP Recommended

You are welcome, @TomProbert.

 

Do keep us posted if you need help in the future and we will always be there to help you.

 

Merry Christmas

Rainbow23 - HP Support.
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