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Cartridge error/support contact

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Microsoft Windows 10 (64-bit)

My old cartridge ran out of ink, though the instant ink page said it had some ink left.  I replaced with the new cartridge that was sent as I was getting low, and now my printer says the cartridge is incorrectly installed/faulty.  I have been going around in circles trying to find a contact number to either get a new ink cartridge or support on how to fix this.  I am dead in the water right now unable to print.  What is the support number for Canada?  The virtual agent is terrible, and for some reason freezes when I am about to "get phone number" to contact support.  This printer is just about to go out my window I am so frustrated.

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@rccall, Welcome to the HP Support Community!


As the issue is related to Instant ink cartridges, I need more information to help you out.


Since the instant ink account details are confidential, please send me the required information via private message.


I am sending you a private message with the information required.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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