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‎06-01-2020 04:27 PM

HP Recommended
Product: Hp photo envy 6534
Operating System: Microsoft Windows 10 (32-bit)

I am really frustrated about this issue now. I'm with hp Instant ink and have been for two years nearly. My black cartridge is now not working at all it says to remove and reinstall the cartridge correctly. I have done all the steps to clean it all out and I've checked for leaks/issues I can't see any. I've fiddled about with it but literally no luck. Now I can't print? It says I'm not due another cartridge yet although it does show on my account that there's a cartridge issue. It would help if I could get in touch with someone to get a replacement. Has anyone got a resolution please? 

8 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-04-2020 04:22 AM

HP Recommended

@Laura31894

 

Have you tried using a different browser?

I have been received messages from other users.

 

If that does not help, post the details here in public. I will have to get it removed once the issue is resolved with the help of mods.

 

Keep me posted.

KUMAR0307
I am an HP Employee

View solution in original post

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5 REPLIES 5

‎06-03-2020 02:28 AM

HP Recommended

Hi @Laura31894

Welcome to the HP Support Community. I'd be happy to assist you.

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎06-03-2020 03:54 AM

HP Recommended

Thanks for replying. I've tried to reply to your private message but it won't let me. It says I have reached my limit of private messages . Please try again later. I've not sent any messages on this before so I don't know what's going on. It's so frustrating

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‎06-03-2020 08:20 AM

HP Recommended

@Laura31894

 

Apologies for the inconvenience. Kindly wait for a while and then try again. This happens when the servers are busy or not responding.

 

Keep me posted.

KUMAR0307
I am an HP Employee

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‎06-04-2020 03:52 AM

HP Recommended

I've tried more than 10 times since yesterday to send you a private message back with my details. It will not let me send it for the same reason posted above. I'm desperate for a new cartridge. I can't use my printer without it? What can I do.

Was this reply helpful? Yes No

‎06-04-2020 04:22 AM

HP Recommended

@Laura31894

 

Have you tried using a different browser?

I have been received messages from other users.

 

If that does not help, post the details here in public. I will have to get it removed once the issue is resolved with the help of mods.

 

Keep me posted.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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