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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎07-06-2020 07:33 AM

HP Recommended
Product: HP ENVY Photo 6234
Operating System: Chrome OS

Bought 2nd hand Envy, initially had a message about instant cartridges so I swopped them and now I get the message "ONLY ONE SET OF INSTANT INK CARTRIDGES CAN BE USED" etc

3 REPLIES 3

‎07-06-2020 09:01 AM

HP Recommended

Hi @Suzyq72

 

Welcome to the HP Support Community. I'd be happy to assist you with the Instant Ink error.

 

Looks like the printer was enrolled in the Instant Ink. 

 

Are you still using the Instant Ink cartridges? It might not work if the Instant Ink account is cancelled or suspended.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎07-06-2020 01:27 PM

HP Recommended

Thanks for the response. I put standard 303 cartridges in from another HP6234 in and it’s still the same

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‎07-07-2020 01:54 AM

HP Recommended

@Suzyq72

 

Please send us a private message with the printer's serial# or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

Asmita
I am an HP Employee

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