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‎12-12-2023 10:42 AM

HP Recommended

Using cartridges received and getting error

3 REPLIES 3

‎12-15-2023 06:30 AM

HP Recommended

Hi @Inefficientink,

 

Welcome to the HP support community.

 

Thank you for posting your query, I will be glad to help you.  

 

Please help us with the Printer serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Could you elaborate on the issue for better understanding?

 

Alden4
HP Support 

I am an HP Employee.
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‎12-15-2023 07:34 AM

HP Recommended

I was able to reach a customer support representative. After further troubleshooting, they confirmed that one of the cartridges I received with defective. A new cartridge was sent, and I can now print again.

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‎12-15-2023 07:50 AM

HP Recommended

Hi @Inefficientink,

 

Thank you for your response, 

 

Is there anything else that I can help you with today?
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Take care and have a great day ahead!

 

Alden4
HP Support 

I am an HP Employee.
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