Cartridge issues

[Wes110]

Had a printer with a ink plan , swapped it over today but it coming up there’s no print even though the new printer is connected to WiFi , do I have to cancel the original plan 

[zoey7886]

@Wes110, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Printer Replacement with HP Instant Ink! 

We're thrilled to have the opportunity to assist you and provide a solution.  

When swapping your printer for a new one under the HP Instant Ink plan, there are certain steps you need to follow to ensure a seamless transition of service.

Replace an Enrolled Printer

The HP Smart app has a printer replacement function that allows you to keep rollover pages, trial months, prepaid amounts, account history, and other account information from the previous printer.

1. Set up the new printer: Follow the instructions that came with the new printer to set it up. Make sure to use the HP Smart app and select the option for replacing an existing printer. If HP sent a replacement printer under warranty, the HP Smart app automatically replaces the printer during setup.
2. Enroll the new printer:
   • Sign into your Instant Ink account.
   • Click HP Instant Ink, then Overview in the left navigation menu.
   • Click Enroll or Replace a Printer and follow the steps to enroll your printer.
3. Verify page counts and billing:
   • Make sure the new printer is connected to your HP Smart account with the same credentials.
   • Ensure the new printer is connected to the internet for automatic ink replenishment and page tracking.

Cancel the Original Plan

If you are no longer using the previous printer, make sure to cancel the plan associated with it to avoid any unnecessary charges.

1. Sign into your Instant Ink account.
2. Click HP Instant Ink, then Update Plan in the left menu.
3. Scroll to Plan Details.
4. Click "Cancel my HP Instant Ink Subscription" and follow the prompts.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,