Cartridge not correctly communicating with Printer

[Dipakp21]

Hello,

Since last couple of days, I started getting printer error that "The indicated cartridges are not communicating correctly with the printer". 

I have done the restart then it prints one page and again gives the error. So 1 restart = 1 print.

Also, did reset the printer but it is the same error. I have instant ink subscription and it has been long time since I got ink. On printer it shows the black ink is empty but on app and portal it shows there is quarter of black and similar color ink still available.

Can you please  help me here.

Thanks,

[Kumar0307]

@Dipakp21, Welcome to the HP Support Community! I’m here to help.

I see that the Instant Ink cartridge is not working.

Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

If the issue persists, to assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

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Have a great day!