02-28-2023 03:05 AM
Welcome to the HP Support Community.
I'd like to help!
To be able to answer you effectively, we need some information
What seems to be the exact issue, could you elaborate more?
Are you getting any cartridge errors?
Are you enrolled in the instant ink program?
May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.