Cartridge problem

[Kumar0307]

@SusanOh

I understand your concern. However, as it is a hardware issue and the printer is out of warranty, there are no other options available for us to offer.

Keep us posted for any other assistance.

[Treflys]

HP ENVY Photo 7134

I have exactly the same problem. Managed to print great in single mode cartridge earlier.  I have tried to fix the problem with the advice twice over even the cleaning with lint free cloth and distilled water twice.

I cannot get new cartridges until the problem is solved!!! makes me angry that I pay monthly for the service of new ink and printing!!!

[AMV20]

I am having the same issue and my printer is barely over a year old. Just paid $46 for a new cartridge after waiting over a month for HP to send a replacement that still hasn't arrived. No way to contact HP for assistance besides these forums and the virtual agent who won't help me because my warranty is expired. This is truly frustrating.

[Riddle_Decipher]

@AMV20 We got you covered, we'll help you with the new cartridge, don't you worry!

Although, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

• Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
• It also helps you understand what state your cartridges are in based on HP's data,  
• Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here to access the private messages section

P.S: Welcome to HP Community 😉

We eagerly await your response,

Help us, help you.

And Take care.

[Oscartxn]

Kwell,

I have the same problem and it appears that I will not be purchasing anymore HP printer products since HP could not fix the problem.  It appears that the HP printers are disposable after two years.  That is unfortunate because they are so expensive.   Please let me know if you ever resolved your issue or just bought another printer so that I don't waste my time.  Also, please let me know if you choose another different type of printer.  I use my for travel and it has been a life saver.  It just too bad it stopped working.

Thank you,

Oscar

[Jay_G24]

Hi @Oscartxn,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[KenMat]

Reading all the posts for the Cartridge Problem seems there might be issues with the black cartridge. I have the same issue. 

Was printing fine this month then got a message that black cartridge was low. I received a new black cartridge a month ago or so. Installed the new black cartridge and immediately got the Cartridge Problem error. Tried all the steps mentioned. Also pulled out all other cartridges and reinstalled. Ran the printer diagnostics (HPA3E0EE HP OfficeJet Pro 8610) and it now shows an 'X' for all cartridges. I'm dead in the water. 

What's up with the Cartridge Problem and the black cartridges?

[AMV20]

Hi Ken, I have had to start printing in single cartridge mode and at least that's getting me by until I choose to purchase another printer. HP Support was no help with this matter, only sending additional black cartridges that have not solved the issue. If you remove the black cartridge entirely it can print with just the color cartridge and still print black just fine. Hope that helps, and I agree it is incredibly frustrating that such an enormous issue can arise in HP printers barely a year after purchase.