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Diane_whittle
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Hp envy photo 7130

I subscribe to the instant ink system , by printer is now showing a cartridge problem with the instructions to remove and reinstall the indicated black cartridge, making sure it is correctly installed 

 

I’ve used the suggested help guides the forward is up to date the cartridge is clean  and installed correctly the next step is to replace the cartridge but the instant ink system won’t send a new one until the error has been resolved. 

 

The printer was working fine up untill  this error message and I really don’t want to have to buy a cartridge and subscribe to the instant ink scheme 

 

any ideas ? 

 

Many thanks

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HP Support Agent
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Message 2 of 2
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@Diane_whittle Welcome to HP Community!

Here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: 

Click here for more details on how to access the private messages on HP Forums

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

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