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‎10-08-2022 07:11 AM

HP Recommended

Hp 8023 officejet pro says"indicated cartridges are not communicating with the printer".

9 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-09-2022 03:47 AM

HP Recommended

Hi @Stainly,

 

Welcome to the HP Support Community

 

I understand you are facing an ink cartridge issue with your HP OfficeJet Pro 8023 All-in-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • Was there any recent update on the printer prior to the issue?

While you respond to that, Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document:  HP Inkjet printers - Ink cartridge errors

 

Hope this helps! Keep me posted.  

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎10-09-2022 03:47 AM

HP Recommended

Hi @Stainly,

 

Welcome to the HP Support Community

 

I understand you are facing an ink cartridge issue with your HP OfficeJet Pro 8023 All-in-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • Was there any recent update on the printer prior to the issue?

While you respond to that, Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document:  HP Inkjet printers - Ink cartridge errors

 

Hope this helps! Keep me posted.  

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎01-05-2023 04:43 AM

HP Recommended

Hi,

HP inkjet printers - Alignment errors 

Diagnostic Tool-Fixes installation and driver issues (1)

 
 

HP Print and Scan Doctor for Windows

 5.7.1.014 11.5 MB Dec 8, 2022 Download

 

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. If your printer has a rechargeable battery, remove it.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: HP recommends plugging the printer directly into a wall outlet.

  6. Turn on the printer to complete the reset.

JessikaV
HP Support Community Administrator

I work on behalf of HP
Was this reply helpful? Yes No
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