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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

This is ridiculous! I disenrolled from HP Ink, whatever it's called. Now I'm getting a error message saying i can't print because cartridges aren't enrolled! This makes no sense and is very suspicious to me. I paid for them and should be able to use them. So what do I need to do to print from my printer?

1 REPLY 1
HP Recommended

Hi @CTowns,

 

Welcome to the HP Support Community

 

I understand you are getting an error message "Cannot print because cartridges aren't enrolled". Not to worry I will help you to get a resolution to resolve the issue.

 

Once you cancel the Instant ink Service the old inks inside the printer will not work as they are programmed to work only on Instant Ink Enrolled printers. 

Instant Ink is billed on the number of pages you print and not for the inks.

 

HP Instant Ink cartridges do not work after the end of your current billing period, and you are required to return them to HP. To continue printing after your billing cycle ends, make sure you have standard replacement ink cartridges ready to use in your printer.

If you do not have the postage-paid envelope provided by HP, go to Recycle HP Instant Ink Cartridges to order an envelope.*

 

For more information please refer to this document: HP Instant Ink - Cancel Your HP Instant Ink Service  & HP Instant Ink - Manage your account

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.