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‎12-24-2022 08:34 PM - last edited on ‎12-25-2022 12:58 PM by Retired

HP Recommended
Product: HP ENVY 6432e All-in-One Printer

The receipt of the above email referring to that above case number implies that I have a shipment on the way but there is no indication that  that is the case.   Is this how you serve the 6 month free ink, just  ignore the need and not send anything out  I am still getting error messages about my ink cartridge that is currently in my printer and would like to have a back up on hand.   The last shipment was Oct. 11. The abvoe e amilw as dated 12/10

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2 REPLIES 2

‎12-28-2022 03:50 AM

HP Recommended

Hi @Dorothy34,

 

Welcome to the HP Support Community

 

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist you better, I have sent out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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‎12-28-2022 04:20 AM

HP Recommended

I didn't understand what exactly is your problem in order to help you?
If you could send a video or an example of the malfunction, even a picture, I would be happy to help.
Go to this site:
https://support.hp.com/il-he/document/c04243006
There are quite a few solutions out there.

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