09-17-2019 02:23 PM - edited 09-17-2019 02:26 PM
I've moved from the US to Canada and I've been trying to change my region (on the billing and shipping section) but it won't allow me to.
Should I create a Canadian account and cancel my US one? Or how do I do this?
09-19-2019 04:03 PM
@avhas, Welcome to HP Support Community!
You will have to first cancel your Instant Ink enrollment on the printer. Refer to the document HP Instant Ink - Cancelling Your HP Instant Ink Service for help.
And then you can re-enroll with new details.
If you are facing any difficulties, go to HP Instant Ink Support, click the link to change your location if necessary, and then select a support contact option (options differ by country/region).
Hope this helps! Keep me posted.
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