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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Uwe751
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Message 1 of 2
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Change printer

HP Recommended
OfficeJet Pro 9022
Microsoft Windows 10 (64-bit)

Hi,

I am using instant ink for a couple of years now and recently changed to a new Printer OJ Pro 9022. This came with 2 months of free instant ink usage. Changing Printer was easy on my existing account, but now the free months are counting by using the cartridges that came with the Printer. Looks like I would have been better off to cancel my old contract and sign up for a new one so I am not ending up paying/using free months with the cartidriges I have payed with the Printer. With a new contract it would only count when installing new cartridges sent by HP. Doesn't sound like a user friendly Service...

 

Thanks,

U.

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Uwe751

Welcome to the HP Support Community. I'd be happy to assist you.

 

That is correct. The page count starts only from the day Instant Ink cartridges are installed in the printer.

 

I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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