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I have moved from Spain to UK. I cannot change delivery address to another country so I have cancelled my Spanish subscription for instant ink but need to subscribe again for UK service. 

But my HP smart login is still Spanish and I cannot change to UK. How can I overcome this?

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Hi @ElMarco1965,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are looking for help with moving your instant ink account to another country.

Instant Ink accounts are linked to the country/region of your HP account.

 

  • To change the country/region for a printer in Instant Ink, add the printer to a different HP account that is in the desired country/region.
  • Cancel the original Instant Ink account to prevent continued billing. Enrolling the printer in a new account does not automatically delete the old account.
  • HP Instant Ink Platinum: The service is only available within the continental United States. If you move out of the service area, your subscription is cancelled and you may be charged an early cancellation fee.

 

Refer to this video link to Cancel the Instant ink subscription.

 

Refer to this link to re-enroll in instant ink for the new country once again.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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