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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Rodut
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Changing Printer Owners

HP Recommended
HP Officejet Pro 8600
macOS 10.15 Catalina

I am the recipient of a used and fully functional HP Officejet Pro 8600. I want to enroll in the printer in the Instant Ink program. Because this printer had a previous owner I am blocked from enrolling and blocked from access to advanced settings. I was told this printer needs to be removed from the previous owners account before I can "claim" it. We have tried to find out where to remove the printer but cannot. Does anyone know the correct procedure to remove a printer from a previous owners account?

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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Rodut

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

For Instant Ink, you'll have to cancel the subscription and then re-enroll the Printer: https://www.support.hp.com/us-en/product/hp-latex-360-printers/6838371/document/c03767639

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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