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‎08-06-2026 09:49 AM

HP Recommended
Product: HP ENVY 4527 All-in-One Printer

Account is suspensed due to non payment, have tried to change method of payment (x2 different cards) but HP wont accept details, telling me to phone bank.  Have phoned bank who have said that it is HP not accepting and that they haven't blocked a payment

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‎08-08-2026 11:45 AM

HP Recommended

Hi @telou01 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I understand that your account has been suspended due to non-payment. You have tried updating the payment method using two different cards, but HP is not accepting the payment details and is advising you to contact your bank. However, your bank has confirmed that there are no restrictions or declined transactions on their side and that the issue appears to be with HP processing the payment.

 

https://support.hp.com/us-en/document/ish_3259778-1993151-16 

 

I would request you to please share me the registered email ID via private message to check with your Instant Ink Account. To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.  

You can use this link as well:  

Private Messages - HP Support Community 

 

Take care and have an amazing day!

I'm an HP Employee.


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