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‎11-11-2023 02:26 PM

HP Recommended

I have somehow got two accounts with HP. I use one. I need to update my primary email address but the system won't let me because the email address I need to update it to is being used by the account I'm not using. All my ink information is in the account I need to change the email address on. I cannot figure out how to cancel the account I'm not using so I can update my email address on the account I am using. Please, can anyone help?

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1 person had the same question
1 REPLY 1

‎11-13-2023 10:45 AM

HP Recommended

Hi @Sharon919,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are looking for help with your instant ink account.

 

Kindly refer to the step "Change your email address" from this link and let me know if that helps.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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