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‎06-27-2019 08:09 AM - last edited on ‎07-01-2019 10:06 AM by Retired

HP Recommended
Product: Officejet Pro 8710
Operating System: Microsoft Windows 10 (64-bit)

Hi, changing printer and transferring instant ink account. I have a pack of unused instant ink cartridges sent for the first printer, can I install them in the new one? 

1 REPLY 1

‎06-29-2019 09:18 AM

HP Recommended

Hi @Brommers

 

Welcome to the HP Support Community. 

 

Try these steps - HP Instant Ink - Replacing or Adding Printers to Your Account

 

Once the new printer is enrolled in the Instant Ink, a new set of color and black cartridges will be shipped to you. 

 

The ink cartridges meant for your old printer will not work with the replacement printer. Please send them back to HP. To order the recycling envelopes, refer to this document for steps - HP Instant Ink - Recycling HP Instant Ink Cartridges 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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