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‎04-03-2023 08:51 AM

HP Recommended

I just switched from a DeskJet 2700 printer to an Envy 6000. It came with 6 months of Instant Ink. I just started using it last night and I woke up to an Instant Ink charge on my card? Unsure whether it's due to the other printer, but that one isn't scheduled to be charge until the 8th of this month. 

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1 person had the same question
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‎04-03-2023 08:53 AM

HP Recommended

Also, when I set up the Envy 6000 it did in fact notify me of the 6-month free trial. It's also showing on my account as not having to pay until October.

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‎04-06-2023 07:15 AM

HP Recommended

@nikkirenae 

 

Welcome to the HP support community.

 

I understand that you are being charged in instant ink account, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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