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‎04-12-2024 10:58 AM

HP Recommended

I have come back from 2 months away when my printer was off and offline. I have just been billed an extra £4 on my 10 pages a month plan because my printer was offline. Why am I charged more for printing less?

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1 person had the same question
1 REPLY 1

‎04-15-2024 06:33 AM

HP Recommended

Hi @Franchement,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

To get this issue sorted on the extra charges, we have limited support boundaries in the support community as of now. I would request you reach out to our phone support.

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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