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‎01-17-2023 07:42 PM

HP Recommended
Product: HP LaserJet Pro MFP M227fdn

Called HP in Dec and paid for a one time charge of $19.99, they could not help me so they refunded me.  Then I check my cc statement today to find out I am enrolled in monthly recurring support for $19.99 which I never ever enrolled!! I spent 1 1/2 hours on the phone this morning, Talked to three different people and was transferred 5 times to end of in the same place I started. Is this company a JOKE!  Can they not find the right department and handle this issue in less than 30 minutes.    I also tried the virtual assistant that would not let me past the ink department, another JOKE!   What is even more ironic is the 5 people I spoke to this morning I told them I have this recurring billing on my cc card and never ordered it and would like it removed - how hard is that to understand and they tell me it is support and ask me the questions I already answered.   I

 

I will think twice about getting HP products as the support is disgustingly bad and no one there knows how to resolve issue.  Talk about an all-time low of customer service!!  

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2 REPLIES 2

‎01-18-2023 11:26 AM

HP Recommended

HP Smart friend has 14,99$ and 29,99$ monthly plans, not 19,99$.  

 




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‎01-18-2023 12:03 PM

HP Recommended

I never said this was for Inc. It was for service and support. Which I did not sign up for that’s another thing about HP. If they would read, they would know the answers to the questions.

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