Charged for closed account

[Alr1201]

Why am I getting charged for something I cancelled 

[Hawks_Eye]

Hi @Alr1201 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I'd like to help you with your Instant Ink query.

I'll do everything I can to help get this sorted for you. 😊

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[Alr1201 · Accepted solution]

If this is a public forum, then why should I post my account information here?

[Jerry_57]

Hi @Alr1201,

Thank you for your response.

We have sent you a private message.

Please share the details on that.

To access your private messages, click the private message icon in the upper right corner of your HP Support Community profile, next to your profile, and send me a private message with the serial number, because we value your privacy.
 

Jerry_57

HP Support