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‎09-08-2026 08:48 AM

HP Recommended

Instant ink charged me on the 25th of August and then again on the 26th of August 

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‎09-10-2026 03:18 AM

HP Recommended

Hi @Axe6,

Welcome to the HP Support Community.
 

Thank you for bringing this to our attention. I understand that you are seeing two Instant Ink charges, one on August 25 and another on August 26. I’d like to check the account details to understand why both charges were generated.
 

Could you share one of the following privately:

  • Your registered HP Instant Ink ID/email address, or
  • The printer serial number

Also, let me know:

  • Did you change or upgrade/downgrade your Instant Ink plan between August 25 and August 26?
  • Did you add another printer or subscription to the account during that period?
  • Were the two charges for the same amount or different amounts?

HP Instant Ink billing can include the regular plan charge and, depending on the account activity, additional page charges. The Print and Payment History in the Instant Ink account can also show the billing details.
 

Once you provide the account/printer details privately, we can review the situation and determine what happened with the two charges.

 

Take care and have an amazing day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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1 REPLY 1

‎09-10-2026 03:18 AM

HP Recommended

Hi @Axe6,

Welcome to the HP Support Community.
 

Thank you for bringing this to our attention. I understand that you are seeing two Instant Ink charges, one on August 25 and another on August 26. I’d like to check the account details to understand why both charges were generated.
 

Could you share one of the following privately:

  • Your registered HP Instant Ink ID/email address, or
  • The printer serial number

Also, let me know:

  • Did you change or upgrade/downgrade your Instant Ink plan between August 25 and August 26?
  • Did you add another printer or subscription to the account during that period?
  • Were the two charges for the same amount or different amounts?

HP Instant Ink billing can include the regular plan charge and, depending on the account activity, additional page charges. The Print and Payment History in the Instant Ink account can also show the billing details.
 

Once you provide the account/printer details privately, we can review the situation and determine what happened with the two charges.

 

Take care and have an amazing day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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