Charges without notification

[Denny65C]

I have been with HP Ink for years. I had a spell in hospital and my carer was printing off forms and other items for me to complete for health and financial issues. 

Having gone over my monthly page allowance, I didnt check my emails or App. This resulted in my bill being 1.5 times over the usual. 

I contacted the WhatsApp help. The questioning and level of customer service was dire. 

I have now cancelled my subscription and bought another printer which has a better plan which will ensure I do not go over the limit.

The jump I  the HP plans from 100 to 300 pages and associated costs is too steep.

The plan I intend signing up to is only £1.50 more for double the pages (200).

My main complaint though is the lecustomer service I was given

[Kuroi_Kenshi]

Hi @Denny65C,

Welcome to the HP Support Community!

I'm sorry to hear about your recent experience, and I hope you're recovering well after your time in the hospital.

I understand how unexpected charges during such a difficult period can be frustrating, especially when you were focused on your health and important paperwork. 

I also regret to hear that your experience with our WhatsApp support did not meet your expectations. Your feedback is important.

Could you please send the following details via private message?

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

Once we receive the details, we'll review your case and see how we can assist further.

Take care, and I wish you all the best in your recovery. 🚀

Best regards,
Kuroi_Kenshi

[Denny65C]

Who do I send to ?