Charges

[CarlaR2]

I had an older HP printer. It was removed from my account. I tried to reactivate it and we register it and it won’t let me it took all of my billing information and won’t let me erase it. What do I do?

[Irfan_06]

Hi @CarlaR2,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with enrolling your printer again.

Request you follow the steps below to re-enroll.

- Perform a power drain on the printer.

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

1) Sign into your account:

Home / Home Office: Sign into your Instant Ink account

2) Click Replace a Printer or Enroll a Printer and follow the steps to re-enroll the printer.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[CarlaR2]

I have my issue fixed thank you. I called customer service

[Irfan_06]

Hi @CarlaR2,

That's great! Happy to hear that the issue has been resolved. If you need any assistance in the future, feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support