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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP Recommended

I was printing things and all of a sudden, it won't print anymore!

It tells me to "Check Your Account" and states the following on the printer's screen:

"A problem has occurred with your HP account and you will be unable to print until the issue is resolved."

1 REPLY 1
HP Recommended

Did you sign up for an "ink" or a "plus"  subscription?  If so, the printer needs to be on the internet so it can phone home to see if the account is active.

 

Possibly you are using non-hp ink.  I read where someone put the wrong type of toner in a laserjet and got a message about "check account".  


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