10-05-2019 11:11 AM
My printer is second hand and was connected to an old account from the previous owner. So now Im trying to get a new claim code and register this to my own ink account.
I'm facing the situation that the 'Congratulations' page only has an ePrint address (not a printer claim code) and I found the righ t solution on Q&A page:
<Print the printer information page by pressing the Information button and locate the printer's IP address on the printed page. Enter the printer's IP address in a web browser and navigate to the "Web Services" section of the web page. Remove web services and re-enable them. A page with the title "Congratulations" is printed with the printer claim code.">
I have done as the instruction said but am quite confused about the step "Enter the printer's IP address in a web browser and navigate to the "Web Services" section of the web page. Remove web services and re-enable them."
I entered the IP address in my browser and then don't know the next step.Can you please explain more particular about this process?Thank you so much!!
10-05-2019 11:24 AM
If you have removed web services as instructed, this is the claim code.
You should only use the part till the @hpeprint.com as the claim code, not the full HP ePrint address.
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