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‎08-04-2023 01:17 AM - last edited on ‎08-04-2023 10:31 AM by Moderator

HP Recommended
Product: HP DeskJet 4155e All-in-One Printer

I can’t get my claim code

1 REPLY 1

‎08-05-2023 02:02 PM

HP Recommended

Hi @Gump712,

 

Welcome to the HP Support Community

 

I understand you are getting an error message HP DeskJet 4155e All-In-One Printer on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove the USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating the printer firmware.
  • click here and follow the troubleshooting steps- HP Printer - Find the Printer Claim Code
  • click here and follow the troubleshooting steps -   HP Printer - Printer Claim Process and FAQs

HP Printers - Having Trouble Claiming Your Printer?

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a good day.
Gaya1239 – HP Support.
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