Cleaned the cartridge and the contacts . Reinserted cartridge and restarted printer. Still got messa

[C118]

Have an HP Officejet 5255, Printer not communicating with cartridge, Cleaned the cartridge and the contacts . Reinserted cartridge and restarted printer. Still got message - "printer not communicating with cartridge." Turned off printer and repeated the cleaning process - Still didn't work. Repeated Cleaning process and Inserted a New cartridge and got same message. Just started using "Instant Ink."  Got this problem just before joining "instant Ink" to get a new cartridge and still get the message.

[Sneha_01]

Hi @C118,
 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand you are receiving a "cartridges are not communicating" error.

Try the below suggestions -

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE:
• HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

Clean the ink cartridge and carriage electrical contacts:

• Remove any debris or buildup from the contacts on the cartridges and in the carriage.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Remove the cartridge indicated in the error message from the carriage.
• Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.
• Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.
• Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.
• Removing the ink cartridges from the carriage
• Holding the cartridge by the sides, remove any protective tape that still might be on the contacts.
• Do not touch the ink nozzles or the copper-colored electrical strip. Touching or trying to remove these parts can result in clogs, ink failure, and bad electrical connections.
• Removing tape from the ink cartridge
• Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.
• Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.
• Repeat these steps for the other cartridge if it was indicated in the error message.
• Close the door or lid to the cartridge access area.
• If the error persists, clean the cartridge and carriage contacts a second time.

Try the single cartridge mode 

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer. Which will help us identify if its a cartridge issue or a printhead issue 

To try single-cartridge mode follow the below steps:

• remove the black ink from the printer, leave the color in and try printing 
• then remove the color ink and, insert the black  in and try printing 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[C118]

I did as you suggested and still not communicating! The printer is probably 10 years old so it went to the  printer graveyard! I replaced it with what I thought would be a reasonable low cost solution for occasional printing. I got an HP 4100e. Now I understand why HP wants to sell me paper with an instant Ink account!!! It's a paper waster! It doesn't print in duplex mode unless I'm the duplexer! This is stupid!  I will probably cancel my Instant Ink account and send this printer to Good Will. It's 3 days old and has 4 pages printed.  I never saw in any of the product information on-line that the printer did not have a duplex function. There is nothing on the box about it.  So it's Not an "All-in-one" printer unless wasting paper is a function!! . 

Notice that I'm trying to be polite!!!

Thanks.

[Sneha_01]

Hi @C118,

Welcome to HP Support Community.

Thank you so much for your response. Unfortunately, the printer does not have an automatic duplex printing mechanism. It works on manual Duplex printing.

I have shared a link with the product specification. Please click here

Is there anything else that I can help you with today?

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Rachel571 

HP Support

[C118]

I'm going to trash the printer. It's a paper waster and in todays world that shouldn't be. HP has just contributed to the pollution in the world! I may also cancel my Instant ink account. 

Jon.

[Sneha_01]

Hi @C118,

I’m sorry you are going through this. I wish I could make it better. 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support