Code message : GCAG001

[JulieC1985]

I have issues to enroll instant ink, i am from CANADA  (Code message : GCAG001) Can you help me please !

When I clic on enrollment it send me to my account but it's seem to be a account from FRANCE, because I can't change my country France to Canada.

[Sneha_01 · Accepted solution]

Hi @JulieC1985,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issue you’re experiencing with enrolling in HP Instant Ink and encountering the error code GCAG001, along with being directed to an account page from a different country (France instead of Canada), can be frustrating. Here’s a step-by-step guide to resolve the problem:

**1. Understand the Error Code

Error Code GCAG001 usually indicates a problem with the HP Instant Ink enrollment process, often related to account or region issues.

**2. Check HP Instant Ink Enrollment Process

**a. Log Out and Clear Browser Cache:

• Log Out: Ensure you are logged out of any HP accounts on your browser.
• Clear Cache: Clear your browser’s cache and cookies to remove any stored data that might be causing issues.

**b. Try a Different Browser or Device:

• Alternative Browser: Use a different web browser or device to attempt the enrollment process.

**3. Verify Account and Region Settings

**a. Check HP Account Details:

• Account Settings: Log in to your HP account and check the account settings. Verify if there are any options to change the country or region.
• Update Information: Update your account details to ensure they are correct and reflect your current location (Canada).

**b. Create a New Account:

• New Account: If you’re unable to change the region on your current account, consider creating a new HP account with the correct country setting (Canada).

**4. Manually Enroll in HP Instant Ink

**a. Visit HP Instant Ink Website:

• Go to HP Instant Ink: Access the HP Instant Ink website for Canada directly here.

**b. Enroll Directly:

• Start Enrollment: Follow the steps to enroll in the Instant Ink program. You should be redirected to the correct regional page for Canada.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[JulieC1985]

Thank you problem solved by creating another account!