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Gabe123
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Message 1 of 2
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Color cartridge not working

HP Envy 7640

Trying to print but keeps saying my color cartridge is installed incorrectly. I have removed it numerous times and cleaned it as well.

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HP Support Agent
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Message 2 of 2
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Color cartridge not working

Hi @Gabe123

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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