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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
jlc0076
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Color cartridge will not fit in HP Envy 5660

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Envy 5660
Microsoft Windows 10 (32-bit)

I bought a two-pack of HP 62 XL color cartridges.  I cannot get the cartridge to fit into the printer.  The previous cartridge HP 62 color cartridge fit fine but I've tried everything, even forcing it in and it won't go in.  Why is this happening?

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TEJ1602
HP Support Agent
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@jlc0076, Welcome to HP Support Community!

 

I see that you have trouble installing the new ink cartridges, refer to the document Replacing the Ink Cartridges for help.

 

If you still have issues, share the picture of the ink and the packaging for further assistance.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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jlc0076
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I looked at the video. No help. Here's photos requested.

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  • 0401201100b.jpg

    0401201100a.jpg

    0401201100.jpg

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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,556
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@jlc0076

 

Thanks for replying!

 

You have purchased the right ink cartridges for the printer. Check for any damage inside the printer or on the ink cartridges.

 

If the issue persists, reach out to the HP Support in your region for further assistance.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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