Color ink cartridge not communicating with computer.

[Bigfoot2many]

Printer driver update was available but would not complete installation due to color ink cartridge not communicating with computer.   I went to the community forum and found a virtual chat regarding the same issue, and Insta-ink shipped a new cartridge.

[A_Gayathri]

Hi @Bigfoot2many ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you've already taken some good steps to resolve the issue with your HP DeskJet 4158e All-in-One Printer. Since the color ink cartridge is not communicating with the computer, and you've received a new cartridge from Insta-ink, you might want to follow these steps:

Install the New Cartridge:

• Make sure the printer is turned on.
• Open the cartridge access door.
• Remove the old color ink cartridge and replace it with the new one, ensuring it clicks into place.

Check Cartridge Placement:

• Verify that the cartridge is properly seated and that there is no protective tape remaining on the contacts.

Reinstall Printer Driver:

• Since the driver update failed, try reinstalling the driver manually.
• Go to HP's support site and download the latest driver for your DeskJet 4158e.
• Run the installer and follow the on-screen instructions. Make sure to restart your computer and printer after installation.

Update Firmware: Update the firmware on an HP printer

• Check if there is a firmware update available for your printer. You can usually find this option in the printer’s settings menu or on the HP support site.

Printer Diagnostics:

• Use the HP Print and Scan Doctor tool to diagnose and fix issues with the printer. You can download it from HP’s support site.

Refer to this document: HP DeskJet 4158e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Bigfoot2many]

The issue is that I needed a replacement color ink cartridge, and Insta Ink did not see the need.  The new cartridge they had sent was faulty.  There was no contact information available for me to request a new cartridge.  I finally found a helpful phone number on my credit card bill. The person at that number walked me through diagnostic steps confirming that I had a bad cartridge. He then transferred me to someone at Insta Ink to request a new cartridge. Fortunately, he also informed me that I can still print with the black ink cartridge if I simply remove the faulty color cartridge.  At least I can print in black and white while waiting several more days for the delivery.

[A_Gayathri]

Hi @Bigfoot2many,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.