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Color ink cartridge problem while printing

HP ENVY 4520 All-in-One Printer
Microsoft Windows 10 (64-bit)

When I try to print, the printer displays "Ink Cartridge Problem" error message and asks me to remove and re-install the cartridge. I did that several time and still the problem remains. I tried to check the ink level in the cartridge in HP online, but it wont show any info on color cartridge and the below error message is displayed.

Cartridge Error: We can't determine your next shipment, because we aren't able to read your ink levels


Please help me to resolve this issue. 

HP Support Agent
HP Support Agent
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Message 2 of 2
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Color ink cartridge problem while printing

@sharathgopal, Welcome to HP Support Community!


To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Keep me posted.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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