Color instant Ink Cartridge not communicating and throwing errors

[Lisalt]

The latest color cartridge I got as a subscriber to the HP Instant Ink program suddenly is not communicating properly and throwing error messages making it impossible to print.  I was on with an agent via chat for close to two hours and not resolved.  I think the best solution is for the company to send me a new cartridge!

[A_Gayathri]

Hi @Lisalt,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!