Colour Cartridge has a problem.

[RossyB]

Hi All,

I have seen a few posts about cartridges suddenly getting a problem but not seen how people actually solved it apart from HP sending DM's then nothing more is seen.

I was printing yesterday absolulty fine then today when I turned on the printer I have got the 'Catridge Problem' error with the colour cartridge.

I have tried cleaning it, taking it out to see if there is any damage. and still nothing.

Anyone got any tips?

Thanks

[Kumar0307]

@RossyB, Welcome to the HP Support Community!

I understand the color ink cartridge is not working. 

Perform the steps mentioned in this document to resolve this issue - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

If the error persists, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Kumar0307 · Accepted solution]

@RossyB

Thank you for the information. Not to worry, I will ship a replacement color ink cartridge with express shipping which will resolve this issue. It will be delivered in 3-4 business days.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[RossyB]

Thank you, a new colour cartidge fixed the issue. Thanks for your help.

[Kumar0307]

@RossyB

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!