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Colour Cartrige Error, "not intended for use in this printer"

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HP Envy 4520


The other Day during the thunder storms we were having, I had a power cut. When the powe came back on my printer had an error message saying
       "The indicated cartridges are not intended for use in this printer"

It was showing the colour cartridge as the one having the error.

I followed all the troubleshooting tips online and the problem persists. The only think I haven't tried is replacing the cartridge as I am not paying for a fresh cartright only to have that not work on me either.


Also, as a side note, the printer is fully connected to the internet but won't connect to the "HP Printables" server either. I have tried rebooting, and allsorts. but it just wont have it with either issue.


Please help.

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@SimonT89, Welcome to the HP Support Community!


Make sure you have tried the steps mentioned in this document to resolve issues with the ink cartridge - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge.


Follow the steps from this document to resolve issues with the HP Printables app - Printer Control Panel Menu App Issues.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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Hello @Kumar0307,


I had already tried all that before creating this post as told to do so by the virtual assistant. In the end I spoke to support on whatsapp and they are sending me a new colour cartridge. so not to worry here.


As for the app issue, I tried everything in the link and it is still saying it cannot connect to the printables server.


Thank you for the reply.



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