Colour Ink cartridge not communicating with the Printer

[NiallA1]

I am enrolled with HP Instant ink and installed a new colour cartridge, sent by HP for my HP Deskjet 4122 as the colour ink was running low. The printer generates the following error for the colour cartridge: “The indicated cartridges are not communicating correctly with the printer. It the problem persists, replace the cartridges.”

When I re-installed the existing colour cartridge (the setup one, which came with the printer when I purchased it in July), the communication error clears. I have tried re-installing the new colour cartridge many times, powered the printer on/off, checked and cleaned the electrical contacts on the new cartridge etc. etc. but none of these interventions work.  I have also tried using the Virtual Agent, which is almost useless. Also tried contacting a Live Agent and still waiting...

Any help appreciated as the printer is now unable to print - he one job it needs to do!!

[Nal_NR]

Hi @NiallA1,

Welcome to the HP Support Community. 

I understand that you are facing issues with color ink cartridges. I'd like to help!

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Meanwhile, follow the steps from the document here. 

I hope this helps resolve this issue completely,

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[NiallA1 · Accepted solution]

New replacement colour  cartridge received from HP. Issue resolved. Thanks for your help.