Colour cartridge error

[Marleydog2]

Hello

I have an ENVY4527 that doesn't like the colour cartridge. I've updated the firmware, done the power drain, cleaned the cartridge, still doesn't work. I'm guessing Instant Ink won't send me a new cartridge because this one still has ink in it, but it's never worked. I put an old one back so that I could print in colour, but now that's run out. Do you have any more ideas, other than buying a new cartridge?

[Rainbow23]

Hi @Marleydog2

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