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- HP Community
- Apps, Services & Software
- HP Instant Ink
- Colour cartridge error

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10-21-2022 02:32 AM
Hello
I have an ENVY4527 that doesn't like the colour cartridge. I've updated the firmware, done the power drain, cleaned the cartridge, still doesn't work. I'm guessing Instant Ink won't send me a new cartridge because this one still has ink in it, but it's never worked. I put an old one back so that I could print in colour, but now that's run out. Do you have any more ideas, other than buying a new cartridge?
10-31-2022 10:48 AM
Hi @Marleydog2
Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.
Thank you for posting your query. I will be glad to help you.
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