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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎10-21-2022 02:32 AM

HP Recommended
Product: HP ENVY 4527 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hello

 

I have an ENVY4527 that doesn't like the colour cartridge. I've updated the firmware, done the power drain, cleaned the cartridge, still doesn't work. I'm guessing Instant Ink won't send me a new cartridge because this one still has ink in it, but it's never worked. I put an old one back so that I could print in colour, but now that's run out. Do you have any more ideas, other than buying a new cartridge?

1 REPLY 1

‎10-31-2022 10:48 AM

HP Recommended

Hi @Marleydog2

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

Thank you for posting your query. I will be glad to help you.

 

In order to validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Keep me posted and have a great day ahead!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Rainbow23 - HP Support.
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