Colour cartridge failure

[smokeysmudge]

I keep getting a cartridge failure message on my ENVY Photo 6230 printer. I have gone through the VA instructions regarding firmware and cartridge cleaning. I have used the printer to clean the cartridges and alignment etc ....... all to no avail.

I managed to get one print after cleaning the heads but then got the same message again.

Can you please help with what else I can do. Obviously Instant Ink won't send me a new cartridge automatically because there is ink in the existing one. I JUST CAN'T USE IT !!!!!

[asmita6658 · Accepted solution]

Hi @smokeysmudge

Welcome to the HP Support Community.  

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

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